GoTo Connect Cloud-Based (VoIP) Telephone FAQ
Have questions about GoTo Connect cloud-based (VoIP) phone service? See below for answers to the questions we’re asked most often.
Q. Are there extra fees to include all of the GoTo Connect/Jive features?
A. All of the Jive features are included in one price – including cloud PBX, call management, basic call center features (advanced features available for additional cost), and GoTo Meeting video conferencing for up to 250 meeting participants! Contact us for a quote.
Q. Which version to GoTo Meeting video conferencing is included?
A. GoTo Connect / Jive phone service includes the GoTo Meeting online video conferencing “Business” plan. This plan includes hosting up to 250 meeting participants, one-click screen sharing, personal meeting rooms, and up to 25 HD video feeds.
Q. Our company has multiple locations – can we connect them using GoTo Connect/Jive?
A. Absolutely. It’s easy to connect all of your locations with GoTo Connect / Jive. This is a popular attribute of Jive and is included, along with all other features.
Q. Can our employees work from the road and from home using GoTo Connect / Jive?
A. Yes, GoTo Connect / Jive makes it easy to receive and make calls from your business phone number on the road and at home. Simply download the GoTo Connect app to your smartphone. Your business calls can ring on your smartphone, you can access your phone directory, make calls, receive and send texts on your business phone number, video conference, and chat. You can even use your web browser to make calls, just download the Click to Connect app within Google Chrome.
Q. If the power goes out will our phone service still work?
A. Yes. Your PBX in the cloud will continue to handle calls 24/7/365. Calls will ring on mobile devices for those team members who download the GoTo Connect app. If call forwarding is set up, calls will be forwarded.
Q. If our internet connection goes out will our phone service still work?
A. Yes. Your PBX in the cloud will continue to handle calls 24/7/365. Calls will ring on mobile devices for those team members who download the GoTo Connect app. If call forwarding is set up, calls will be forwarded.
Q. Can our team manage their own phone preferences or will our IT person need to?
A. Your team members can log in to update their own phone preferences. The portal is easy to use and our support team is ready to help, as needed, at no charge. When each user is set up, you decide the access permissions for each team member.
Q. Why are VoIP phone systems so popular?
A. VoIP telephone systems provide significantly more features than traditional premise-based PBX telephone systems – usually at a much lower cost. With a VoIP phone system, there are no ongoing maintenance or PBX hardware costs to worry about.
Q. Are all VoIP providers and partners pretty much the same?
A. Today, high-quality service providers, like GoTo Connect Powered by Jive, deliver excellent service and an abundance of features. It is important to work with a local partner who can ensure that your internet connection, network, and wiring are VoIP ready. Plus, Pacific Business Systems will configure call flow, help with porting numbers, and train your staff to understand how to use the new VoIP phone system.
Q. Can GoTo Connect provide Find Me/Follow Me?
A. Yes, it takes just a few minutes to set up. As usual, this service is included at no extra charge with GoTo Connect Powered by Jive phone service.
Q. Is it easy to set up and manage call forwarding?
A. Yes. Step-by-step instructions are provided – you can easily set up call forwarding and modify it anytime.
Q. When our team members need help, is support available?
A. Yes, GoTo Connect / Jive has excellent online support with easy-to-follow answers available online 24/7/365. Plus, if you want someone to walk you through it, the GoTo Connect / Jive team is available at no charge to help.
Learn more about our cloud-based VoIP telephone systems and PBX premise-based telephone systems.
Have More Questions?
Contact us today for answers to your questions and a quote.
